Shipping Information

How long is delivery?

Orders are instantly sent to our shipping partner and processed ready for packing as soon as possible

Delivery time is in "Business days" and it varies depending on the shipping method that you choose during checkout, for ETA (Estimated Time of Arrival) please find below the related information according to the shipping carrier that you picked:

First Class: It can take from 4-8 business days for your items to arrive at your address.

Priority: It can take from 2-3 business days for your items to arrive at your address.

Free Shipping: It can take from 7 to 14 business Days for your items to arrive at your address.

Please be patient with international orders as they might take longer to get to you. We really appreciate your patience with these longer delivery times and hope you love your product when it arrives.

We're not responsible for any delays for orders shipped via the International Shipping methods, This includes customs delays caused by the Covid-19 Pandemic, A full refund would be issued only if the order is not delivered within 60 days and it will be marked as "Lost"

What is your order process?

Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address . A shipping confirmation email with a tracking number should follow after 1 - 5 business days (please check your spam folder & add us to your contact list to receive future correspondence about your order). Email the customer service team if further assistance is required at any point.

How can I track my order?

You can track your order by visiting the link below and enter the asked information:

https://www.timelessmatter.net/apps/trackorder

Is my order secure?

Absolutely - we understand how important it is to be safe on the web. Thats why we use bank level end-to-end SSL encryption to safely send your order details. Your card details are never stored and your details remain confidential. 

I ordered more than one item but only received one?

Sometimes we ship different items separately so that we can get to them to you as fast as possible (depending on we receive new stock). For orders with multiple items - please expect them to be delivered in separate packages. 

  

What is your returns policy?

Please click here to view our returns policy.